Terms and Conditions

1. Provider identification

Operator of the Site and provider of the services:

• Company name: TevDev Studio SpA
• Chilean tax ID (RUT): 78.418.512-5
• Legal representative: Esteban Guerra Molina
• Domicile: Santiago, Chile (remote studio)
• Email: contacto@tevdev.cl
• Website: www.tevdev.cl

In these Terms, TevDev Studio SpA is referred to as “TevDev”.

2. Definitions

• Site: www.tevdev.cl and TevDev's other public websites under the tevdev.cl domain.
• User: any person who accesses the Site.
• Client: the individual or legal entity that engages a Service.
• Consumer: a Client who engages a Service as its end recipient, within the meaning of Chilean Law No. 19,496.
• Service: each professional service that TevDev performs for a Client under an accepted Quote.
• Quote: the technical and financial proposal that TevDev issues for a specific Service.
• Deliverables: the code, designs, documentation and other results that TevDev produces for the Client in performing a Service.

3. Services

TevDev designs and builds websites, online stores, web and mobile applications and custom management systems. It also provides interface redesign, migration between platforms and administration of servers, domains, cloud infrastructure, backups and productivity tools, together with maintenance, support and technical consulting.

The scope, Deliverables, timelines, price and payment terms of each Service are set out in its Quote. The accepted Quote and these Terms form the contract between TevDev and the Client. Where the two documents differ, the Quote prevails on the matters it expressly addresses.

4. Use of the Site

Users must use the Site in accordance with the law and these Terms. It is prohibited to attempt to breach its security, to interfere with its operation or to use it for unlawful purposes.

The texts, designs, logos, images and code of the Site belong to TevDev or its licensors. Reproducing them for commercial purposes requires TevDev's written authorization.

Prices shown on the Site, and their conversions into other currencies, are for reference only. Only the price and conditions of an accepted Quote are binding.

Blog articles are provided for information purposes and do not constitute professional advice for any specific case.

5. Quotes and engagement

Quotes can be requested through the form on the Site, by email or via WhatsApp. Submitting the form does not create a user account and does not bind either party. TevDev reviews each request and, when it falls within its services, sends a Quote by email.

Each Quote states its validity period. Once that period has expired, the Quote no longer binds TevDev, which may update the price and timelines.

The contract is formed when the Client expressly accepts the Quote, in writing or by electronic means, including email. Anyone accepting on behalf of a company or organization represents that they have sufficient authority to bind it.

Changes to the scope after acceptance require the written agreement of both parties and may modify the price and timelines.

6. Prices, invoicing and payment

Prices are stated in Chilean pesos (CLP), US dollars (USD) or euros (EUR), as set out in the Quote. Unless expressly stated otherwise, they do not include VAT or other taxes, which are added when required by law.

TevDev sends each invoice by email together with the payment details. Unless the Quote or the invoice sets a different term, each invoice is due 30 calendar days after its issue date.

Payment methods by invoice currency:

• CLP: bank transfer to TevDev's account in Chile, or credit or debit card through WebPay (Transbank), using the payment link sent by TevDev.
• USD and EUR (Clients outside Chile): international transfer to TevDev's Global66 account.

Card payments are processed on Transbank's platform, and TevDev does not receive or store card details. A payment is deemed made when the full invoice amount has been credited to TevDev's account; any fees charged by the Client's bank or intermediary are borne by the Client. TevDev confirms each payment received by email.

The unpaid balance of an overdue invoice accrues late-payment interest of 1.5% per month, capped at the maximum conventional interest rate allowed under Chilean law, without prejudice to other collection actions. While any invoice remains overdue, TevDev may suspend ongoing Services after giving the Client written notice.

7. Intellectual property

Once the price of the Service has been paid in full, TevDev assigns to the Client the economic rights to the Deliverables developed specifically for the Client, to the extent permitted by law. At the Client's request, the parties will sign the instrument required by law to formalize the assignment. Until full payment, TevDev retains all rights to the Deliverables.

The assignment does not cover the tools, components, libraries and base code that TevDev develops for reuse across projects, nor its methodologies and technical know-how, all of which remain TevDev's property. TevDev grants the Client a non-exclusive, perpetual and non-transferable license to use those elements, limited to what is necessary for the normal operation of the Deliverable.

Third-party and open-source components included in the Deliverables are governed by their own licenses and are excluded from the assignment. TevDev seeks to use components whose licenses are compatible with the intended use. Commercial licenses, subscriptions and third-party services required by the project are paid by the Client, unless the Quote provides otherwise.

TevDev may mention the project and include it in its portfolio, unless the parties have agreed to keep it confidential.

8. Client obligations

The Client undertakes to:

• Provide truthful, complete and up-to-date information.
• Deliver on time the content, access and materials the Service requires. Delays in those deliveries extend the project timelines by the same period.
• Hold the rights and authorizations for the content, trademarks, images and other materials it provides, and ensure that they are lawful.
• Pay invoices within the agreed terms.
• Refrain from using the Services for unlawful purposes or in violation of third-party rights.

The Client shall hold TevDev harmless against third-party claims arising from the content or materials the Client has provided.

9. Confidentiality

Each party keeps confidential the non-public information of the other party that it learns in connection with the Service, such as technical and business information, access credentials and business data, and uses it only to perform the Service. This obligation survives the termination of the contract.

The obligation does not extend to information that is in the public domain or that the receiving party already knew lawfully, and it yields when the law or a competent authority requires disclosure.

10. Personal data

The processing of the personal data of Users and Clients is governed by the Privacy Policy.

When TevDev processes personal data on behalf of the Client to perform a Service, for example when developing, hosting or maintaining its systems, it acts as a data processor. In that case, it processes the data only on the Client's instructions and to perform the Service, applies appropriate security measures and, when the Service ends, returns or deletes the data as instructed by the Client, unless the law requires it to be retained.

11. Warranty and service levels

TevDev performs the Services with the professional diligence customary in the industry and corrects, within a reasonable time, defects attributable to it that the Client reports in a timely manner.

TevDev does not warrant that sites and systems will operate without interruptions or errors. Their availability also depends on infrastructure, connectivity and external service providers that TevDev does not control, and may be affected by maintenance and updates.

Service levels and response times apply only if they are set out in the Quote or in a maintenance agreement. Nothing in this section limits the Consumer's statutory warranties.

12. Limitation of liability

To the extent permitted by law, TevDev is not liable for indirect or incidental damages, loss of profits, or loss of data, customers or business opportunities arising from the use of, or inability to use, the Services.

TevDev's total liability for claims relating to a Service shall not exceed the amount the Client paid for that Service in the 12 months preceding the event giving rise to the claim.

These limitations do not apply in cases of willful misconduct or gross negligence and do not affect the Consumer's non-waivable rights.

13. Force majeure

TevDev is not liable for failure or delay in performing its obligations caused by force majeure or a fortuitous event, understood as an unforeseen event that cannot be resisted, under Article 45 of the Chilean Civil Code. Widespread power or telecommunications failures, outages of infrastructure providers, cyberattacks, natural disasters and acts of authority may qualify if they meet those requirements.

TevDev informs the Client of the impediment and resumes performance as soon as possible. Affected deadlines are extended for as long as the impediment lasts.

14. Suspension and termination

TevDev may suspend Services for non-payment under section 6. It may also terminate a Service if the Client breaches these Terms or the Quote and does not cure the breach within a reasonable period after written notice. Termination is immediate if the Client uses the Services or the Site for unlawful or fraudulent purposes.

Either party may terminate an ongoing service, such as maintenance or hosting, by giving the prior written notice set out in the Quote or the relevant agreement.

Termination does not extinguish obligations already accrued, in particular outstanding payments. Upon termination, TevDev provides reasonable assistance with the migration of the data and Deliverables the Client has paid for.

15. Third-party links

The Site contains links to third-party websites. TevDev does not control their content, availability or privacy practices and is not responsible for them.

16. Consumer rights

If the Client is a Consumer, the relationship is also governed by Chilean Law No. 19,496 on the Protection of Consumer Rights. The rights granted by that law cannot be waived in advance and prevail over any provision of these Terms that limits them. Micro and small enterprises enjoy part of that protection in the cases established by Law No. 20,416.

Consumers may file complaints with the National Consumer Service (SERNAC), without prejudice to any other actions available to them by law.

17. Amendments

TevDev may amend these Terms to adapt them to legal, technical or operational changes. The current version is published on the Site with its update date and applies from its publication. Services engaged before an amendment remain governed by the version in force when their Quote was accepted, unless the amendment responds to a legal requirement.

18. Severability

If any provision of these Terms is declared void or unenforceable, the remaining provisions remain in full force, and the parties shall replace the affected provision with a valid one that comes as close as possible to its original purpose.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Chile. Disputes concerning their interpretation, validity or performance are submitted to the ordinary courts of the city of Santiago, without prejudice to the Consumer's right to turn to SERNAC and to the courts provided for in Law No. 19,496.

20. Contact

Questions and complaints about these Terms or the Services can be sent to contacto@tevdev.cl. TevDev replies by email unless the sender requests another channel.