Remote support for accounts and systems
A team that resolves remotely what fails in the company's accounts, email and systems, whether a locked account, an email that does not arrive, a missing access or an error on the website. Every request is logged and appears in the monthly report.
When it is needed
Problems get lost in scattered messages
Nobody knows what's pending or who was looking into it.
A locked account stops a person
A missing access leaves them unable to work for hours.
The same problem comes back every week
The symptom gets fixed and nobody looks for the cause.
Nobody knows how to fix it
Neither the accounts nor the systems have anyone in charge.
What is included
Channels
Requests by email and WhatsApp. Handled by the same team that maintains the systems.
Hours
Monday to Friday, 08:00 to 19:00 (Chile time). Emergencies are handled at any time, every day.
What it covers
Accounts, email, access, domains and the systems TevDev Studio maintains.
Log
Every request is recorded with its solution. If it repeats, the cause is fixed.
Report
Number of requests, frequent topics and recommendations, once a month.
The fee keeps pace with the size of your company
This service is part of the monthly plan. Companies of up to 3 people can sign up with no minimum term.
Frequently asked questions
What happens outside working hours?
Emergencies are handled at any time, every day. Everything else is handled the next working day, or earlier if agreed as an exception. What counts as an emergency is written in the proposal.
How quickly do you respond?
Response times are set in the proposal according to the size of the company and written into the contract.
Are computer or printer faults handled?
No. Support covers accounts, email and systems. A damaged device needs a repair service.
A 30-minute conversation to get started
Free of charge and with no commitment. By the end, the company knows what it has, what it lacks and how much it would cost to fix.
Request an assessment- contacto@tevdev.cl
- +56 9 4049 5773
- Hours
- Monday to Friday, 08:00 to 19:00, Chile time. Emergencies at any hour.